Our support team is standing by to take your request. In the event that all techs are on support calls - please leave a voicemail with your contact information and a brief description of the problem and the next available technician will return your call as soon as possible.

One Call - 877-231-1832 - Option 3 

If local then (405) 341-9901 and choose Option 3

If you need to open a new support request then please press 1 or email us at helpdesk@oncallokc.com

If you have already opened a support request then choose one of the following:

Press 2 - Remote or Phone Support

Press 3 - Onsite Support

Press 4 for all other requests

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Help Desk Services

When you contact our Help Desk, online or by phone, we’ll be able to securely interface with any computer in your office via the web and resolve most common issues – without having to take extra time to come to your office.

Online support

To submit a Help Desk Service Request online, double click on the blue and white On-Call icon in the system tray of your PC. This is in the lower right hand corner of the screen.

This will lead you to the On-Call client portal login page, where you can submit a Help Desk Service Request. You can mark tickets as:

• Onsite (Please help next time you are onsite)
• Help Desk request (I want someone to call me ASAP)

Our typical Help Desk response time is under 1 hour. Please note that Help Desk is available M-F from 8:30am to 5:30pm Central time. If you submit a Help Desk Service Request after hours, you will receive a call back the next business day.

Phone support
You can also contact On-Call by telephone at 877-231-1832 - (405-341-9901 Local)
If you are calling outside of regular business hours, you will hear
instructions on how to contact our 24x7 support.

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